GENERAL RENTAL INFORMATION
Depending on your country of permanent residence, we will require the following forms of identification from you at Vehicle pick-up. You must bring original proof of the required documents. Photocopies or other copies will not be accepted.
If you are living in the United Kingdom, in addition to a valid photo ID (passport, ID card, driving licence), you need to provide us with a proof of address (e.g. utility bill, bank statement) which is not older than 3 months at the time of vehicle pick-up.
Please note: If your method of payment is a debit card, we require two proofs of address as specified above.
If you are living outside the United Kingdom, in addition to your driving licence, we require a passport or ID card which is valid for a period of at least 3 months beyond the end of the Rental Period. There can be no visa exemptions in the Passport for the period of 6 months before the end of the Rental Period.
Driving Licence Requirements
You and all approved drivers must be in possession of a full, valid driving licence for at least one year. Furthermore, the following conditions apply depending on the issuing country of the driving licence.
UK Driving Licences
In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. A valid DVLA code or printed endorsement can be obtained from the DVLA website (www.gov.uk/view-driving-licence). For the validity of the code, please refer to the DVLA guidelines. Drivers under 23 years of age must not have any endorsements on their licence. For drivers 23 years of age and older, the maximum number of points on the licence is 6. However, some endorsements on your licence may restrict your ability to drive the vehicle, even if you have 6 or less points on your licence. If you or any other driver have any endorsements on your licence, please contact our customer service to check if you qualify to drive (email@example.com).
EU Driving Licences
Valid driving licences of all other EU countries are accepted in the UK without further preconditions.
All Other Licences
Driving Licences printed with non-Roman Alphabet (Arabic, Japanese, and Cyrillic) must be accompanied by a valid International Driving Permit. For Chinese driving licences, no International Driving Permit is required, however you must provide a valid translation form for the licence (available from the China Customer Service by contacting firstname.lastname@example.org).
Certain regulations apply related to minimum age and possession of driver's license which can be found during the booking process depending on the booked vehicle.
In Great Britain, the following rules apply for the minimum age and possession of a driver's licence:
21 years/1 year for vehicles in groups
M***, E***, CB**, CD**, CF**, CL**, CW**
23 years/1 year for vehicles in groups
25 years/1 year for vehicles in groups
S***, F***, P***,L***
25 years/3 years for vehicles in groups
Driving licence for vehicle groups COMN and CNMN must include approval for category D1. A Driver CPC certificate is required if COMN and CNMN are hired for commercial use. If you do not hold a British license but wish to rent a COMN or CNMN please call to check for any restrictions.
Non-EU citizens can drive vehicles with up to 9 passenger seats (FVMR).
A young driver surcharge GBP 36.00 per day applies for drivers under 25 years.
METHODS OF PAYMENT
The following methods of payment are accepted by Sixt in the UK. Any method of payment that is not mentioned below cannot be accepted. Payments in Cash can only be accepted upon return of the vehicle but we will still require a debit or credit card at the start of the rental.
All credit cards must be in the main renter's name. The following credit cards are accepted in the UK: American Express, Visa, Eurocard/Mastercard, Diner's Club, JCB, Discovery Card
Only Visa Debit cards which were issued in the United Kingdom can be accepted. We do not accept pre-paid debit cards or Visa Electron cards. You can only rent vehicles in the following categories when your method of payment is a debit card: E***, C***, I***, S*** and F***.
For any voucher bookings, you need to present the original valid voucher. Along with the voucher, we will require your own credit card for any charges that are not covered by the voucher.
Debit Card Deposits
The minimum deposit on a Debit Card is 250.00 GBP plus the estimated rental cost including all additional charges. The deposit amount is immediately debited from the cardholder's bank account and is held by us until the Rental Agreement is terminated and all rental charges are cleared. Unless you settle all rental charges on return of the vehicle you authorise us to allocate the monies held on deposit against such rental charges. We will refund you any excess held by us over the rental charges.
Credit Card Approvals
The minimum approval amount for credit cards is 150.00 GBP.
The approval will be twice the estimated rental amount incl. all add charges. The approval amount is not immediately debited but held on the cardholder's bank account until the final rental charge amount has been paid to us. When the Vehicle is returned, the invoiced amount will be charged to the credit card provided, unless you present another form of payment.
PREPAID TARIFF - PAY NOW
When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The renter must be the owner of the indicated payment card. The named driver and the method of payment shall be finalised at the time of reservation and cannot be changed afterwards. The confirmed card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card. The maximum rental period for a booking at the prepaid rate is 27 days. A refund shall not be issued for non-collection, vehicle being collected late or returned early.
The booking may be changed up to one hour before the scheduled beginning of the rental period. There will be a rebooking fee of GBP 20.40 plus any difference between the original rate and the rate applicable to the adjusted rental period.
A change from a prepaid rate to a non-prepaid rate is not possible.
Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this alteration leads to a lesser rental cost.
A booking can be cancelled before the start of the rental. In the event of cancellation, the payment already made towards the rental will be paid back subject to a cancellation charge. The cancellation charge shall be the amount of the rental charge (incl. booked extras and charges) for a maximum of 3 rental days. Cancellations can be made online (www.flizzr.com).
In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.
In case a vehicle is returned prior to the agreed time, the full rental price incl. all extras will be charged.
Third Party Insurance (TI)
Insurance coverage for the vehicle rented includes Third Party Liability. This protection provides cover for claims made against you in the event of the death or injury to the other party in an accident (unlimited liability). It also provides cover for damage to their property (up to 5,000,000 GBP). The hirer, as the main driver, will be responsible for any costs in excess of this in relation to third party damage.
Excluded from the insurance is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's licence at the time of the event giving rise to claim.
Loss Damage Waiver (incl. theft protection) (LDW)
Loss Damage Waiver removes the driver's responsibility to a part of the vehicle in case of damage or theft. LDW is mandatory in Great Britain unless the customer is from the US or Canada and has insurance cover through their own credit card.
If loss damage waiver (incl. theft protection) is accepted, the customer is entitled, depending on the vehicle, to a deductible of:
GBP 1,000.00 for the groups M***, E***, C***, I***, SD**, SW**, SV**, CNMN, COMN.
GBP 1,500.00 for the groups ST**, SF**, F***, P***, L***.
In addition, a reduction of the deductible is possible. You are only responsible for the damage to the vehicle up to the amount of the excess plus an administration fee, each time you damage the vehicle.
Admin fees for damage claims are charged depending on the value of the claim as follows:
|Claim Value||Admin Fee|
|0.00 - 74.99 GBP||15.00 GBP plus VAT|
|75.00 - 499.00 GBP||45.00 GBP plus VAT|
|500.00 - 1,999.99 GBP||75.00 GBP plus VAT|
|>2,000.00 GBP||125.00 GBP plus VAT|
In the event of willful or grossly negligent damage caused, a claim on the agreed fully comprehensive cover (incl. theft cover) can be reduced or lapsed.
If no fully comprehensive cover (incl. theft cover) has been arranged, the leaser is responsible for all damage to the car not proven to be caused by a third party, and shall be liable for up to the full value of the vehicle.
Loss damage waiver (including Theft Protection) with minimum excess also covers damages to glass tyre.
Loss damage waiver (including Theft Protection) with minimum excess is not available for renters under the age of 25 years.
Tyre and Glass Protection (TG)
The tyre and glass protection waives your responsibility in the event of damages to the tyres, windscreen, side windows, rear-window or mirror glass with a deductible of GBP 0.00.
If the protection is not accepted, the customer will be held liable for the full extent of the damage.
Roadside Protection (BC)
The roadside protection is an extended breakdown protection during the rental and protects you at home against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery, loss of key and vehicle stuck.
All services may only be ordered by a direct claim with FLIZZR 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by FLIZZR within the scope of the Roadside Protection, the renter is liable for such damage.
Loss damage waiver (including Theft Protection) with minimum excess (BF)
If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with minimum excess to reduce/eliminate the Non-Waiverable Responsibility. This product does not cover any damage to the tires or glass of the vehicle . If Loss damage waiver (including Theft Protection) with minimum excess is accepted, the customer is only responsible for the following amounts:
GBP 0.00 for the groups M***,E***,C***,I***,S***, CNMN, COMN
GBP 0.00 for the groups F***, P***, L***
cross border rentals
Commercial vehicles, Passenger vehicles in P*** and L*** categories, MPV (8+ seats) and minibuses are not allowed to go overseas or abroad.
The vehicle selection can restrict travel to certain countries. For a description of these restrictions on admission, the countries are divided into three zones.
Zone 1: Andorra, Austria, Belgium, Denmark, Finnland, France, Germany, Gibraltar, Great Britian, Northern Ireland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and Vatican
Zone 2: Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia
Zone 3: All countries which are not in zone 1 or 2.
Mercedes Benz, BMW, Audi, Volvo, Jaguar, Land Rover, Mini are only allowed to enter Zone 1 countries.
Entry into any country in zone 3 is not permitted.
In case of offence against cross border and territorial restrictions all insurances lose their validity.
Continental Breakdown Charge (CB)
For travels abroad, additional charges for continental breakdown may apply and are governed by the length of the rental and must be requested at the local rental station.
|Length of Rent||CB (GBP / rental)|
Charges when traveling abroad (FU)
A foreign use charge applies for all rentals outside UK. This charge is 60% of the total rental cost.
If the desired national one-way rental is possible, a fee of up to GBP 60.- applies (depending on the distance between the locations).
In the case of unannounced and unauthorised one-way rentals, we reserve the right to charge an additional fee.
International one-way rentals are not allowed.
Navigation systems are guaranteed to be available if a booking is made.
If a booking is not made, this is dependent on availability.
A charge is levied for the additional driver, whose details are noted in the lease only if the additional driver presents a valid driver's license.
An Additional Driver Surcharge of GBP 13.50 per day, max. GBP 120.- per month applies.
Baby and booster seats
Baby seats, child seats and booster seats for children from 0 to 36 kg are guaranteed to be available if a booking is made (groups 0+, 0, 1, 2 and 3).
If a booking is not made, this is dependent on availability.
If desired, the vehicle will be refueled according to currently available conditions after returning it to the station. Please note, that in case of refuelling a service fee will apply.
Alternatively, you may purchase a full tank of fuel at the time of rental at a price that is competitive with local fuel stations and return the tank empty. No refunds will be given for unused fuel.
Baby Seat (0-9 months, 0-15 kg)
Accessories are bookable without obligation and subject to availability.
other charges and taxes
Premium Location Fee
A premium location fee of 20% occurs for rentals at airport and train stations.
Out Of Opening Hours
Out of opening hours service is available at selected stations. In this case, an additional charge of GBP 150.- applies for the provision of the service.
Registration Fee/ Road Tax
There will be a road tax, which is included in the rent.
There are some cities in the UK, for example London and Durham, that charge congestion fees for driving in and through them. The renter is responsible for checking the congestion terms and is liable for the payment of such fees. In case of non or late payment, additional fees may be incurred which the renter will be liable for. An administration fee of GBP 45.- will apply for every transaction handled by FLIZZR.
Traffic Fines/ Driving Penalties
The renter is liable for the payment of all charges, penalties and fines incurred in connection with the use of the vehicle. Payment of Toll fees are also in the responsibility of the driver. Drivers will be liable to pay all penalties/fines related to late, or nonpayment of a traffic offence. An administration fee of 45.00 GBP will apply for every transaction handled by FLIZZR.
In case the vehicle is returned more than 30 minutes after the agreed time the renter will be charged a service fee of GBP 30.-. If the delay leads to the start of a new 24 hour period, an additional rental day including all booked extras will also be charged for each new period started.
If a vehicle is being returned more than 24 hours before the agreed time, a fee of GBP 30.- will be charged (does not apply for prepaid reservations).
All rates are inclusive of VAT (if incurred).
For partners with individual agreements alternative prices and regulations can apply.