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Rental Information



The renter and the driver must possess a valid driving licence for at least 1 year.

These documents/cards must be presented when collecting the vehicle:

1) A full driving licence (UK license holders must include the printed endorsement record or the code obtained from DVLA website: for all named drivers, with details of all endorsements. Certain endorsements upon the licence may restrict the ability to hire a vehicle. For further information, please contact our Customer Service by e-mail ( or use the contact form online ( International driving permits must be accompanied by the national driving licence.

Driving license printed with non-Roman Alphabet (Arabic, Japanese, Cyrillic etc.) must be complemented by an International driving licence. For driving licenses from countries not part of the international driving license treaty, an official translation of the license must be presented with the original license.

2) A credit card. Debit Cards can only be accepted by customers residing in the United Kingdom. The card must be in the name of one of the drivers.

3) A passport or valid identity card is mandatory for all customers. If you are living in the United Kingdom, you need to provide us with a proof of address (e.g. utility bill, bank statement) which is not older than 3 months at the time of pick-up.

Customers who are paying by debit card can rent up to and including the vehicle group FDAR and must bring an additional form of identification other than a passport, such as an identity card or a recent (must be within the last 3 months) utility bill, bank statement, council tax or tenancy agreement, a second credit or debit card or a building society book.

At our discretion, we may pass your reservation to another business with whom we have a referral arrangement in place. If we do so, we act as agent for that other business. This means that when we pass your reservation over to that other business:

(a) We will have no further obligation to you.

(b) Your agreement for the rental of the vehicle will be with the other company and not with us.

(c) Deposit will be obtained by the other business before the vehicle is hired. The deposit amount will not exceed the excess value.

(d) Minimum age requirements and insurance excess amounts may differ


Changing a booking

A booking can be changed up to 48 hours before the start of the rental (on availability) in return for an alteration charge of GBP 40.-. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this alteration leads to a lesser rental cost.


A booking can be cancelled before the start of the rental. In the event of cancellation, the payment already made towards the rental will be paid back subject to a cancellation charge. The cancellation charge shall be the amount of the rental charge (including any extras and charges) for a maximum of 4 rental days. Cancellations can be made online ( or in writing and must be addressed to:


In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.

Early Return

In case a vehicle is returned prior to the agreed time the full rental price incl. all extras will be charged.


In Great Britain, the following rules apply for the minimum age and possession of a driver's licence:

21 years/1 year for vehicles in groups M***, E***, CB**, CD**, CF**, CL**, CW**

23 years/1 year for vehicles in groups ID**, IW**, IV**, IT**,IF** 25 years/1 year for vehicles in groups CC**, IL**, S***, F***, PD**, PW**, PF**

25 years/3 years for vehicles in groups COMN, CNMN 30 years/3 years for vehicles in groups PT**, L***, X***.

A young-driver surcharge of GBP 36.00 per day applies for drivers under the age of 25 years.

A Driver CPC certificate is required if COMN and CNMN are hired for commercial use. If you don't hold a British license but wish to rent a COMN or CNMN, please call to check for any restrictions.

Non-EU citizens can drive vehicles with up to 9 passenger seats (FVMR).

Please contact your local FLIZZR rental station, the customer service ( or use our contact form (


Flexi Tariff

We accept all credit cards from internationally recognised credit card companies - such as American Express, Diners Club, Eurocard/Mastercard, Visa.

British Maestro and Visa Debit Cards are accepted (only UK Debit Cards are accepted). All other Debit Cards and prepaid cards are not accepted.

Prepaid Tariff

The following credit cards are accepted: Eurocard/Mastercard, AmericanExpress Card, Diners Card, JCB card, VISA and VISA Debit (only UK Debit cards are accepted). We do not accept any prepaid cards or any other debit cards.

The renter must be the owner of the indicated card. The authorised driver details and method of payment will be confirmed at reservation stage and cannot be amended. The confirmed card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card. By booking a prepaid rate, the credit card will be charged before the start of rental, directly with the estimated total amount of rental. The amount that will be charged on your credit card comprises the price of the rental as well as all additional extra fees.

The rental charge (plus any other charges agreed, e.g. exemptions from liability, airport charges etc.) plus Value Added Tax in the statutory amount applicable from time to time must, as a matter of principle, be paid in full for the agreed rental period, i.e. if the vehicle is collected late or returned early there shall be no refund.


Standard Deposit:

Before a vehicle is hired, we always obtain an approval of the amount of the rental cost plus GBP 250 deposit for debit cards or twice the rental amount on credit cards, with a minimum deposit of GBP 200 and a maximum of GBP 5,000.

The deposit for high-value vehicles may differ. The exact deposit is determined on collection since the amount is dependent on the vehicle.


Third Party Insurance (TI)

Insurance coverage for the vehicle rented includes Third Party Liability with a maximum cover of GBP 5,000,000 for damaged vehicle and unlimited liability for personal injuries. Insurance coverage is limited to Europe only.

Loss Damage Waiver (LDW)

Loss Damage Waiver removes the driver's responsibility to a part of the vehicle in case of damage or theft. LDW is mandatory in Great Britain unless the customer is a resident of the US or Canada and has insurance cover through their own credit card.

If LDW is not accepted, the customer will be held liable for the full value of the car.

If LDW is accepted, customer is only responsible for the following amounts:

GBP 1,000.00 for the groups M***, E***, C***, I***, SD**, SW**, SV**, CNMN, COMN.

GBP 1,500.00 for the groups ST**, SF**, F***, P***, L***.

Loss Damage Waiver (including Theft Protection) with minimum excess (BF)

If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with minimum excess to reduce/eliminate the Non-Waiverable Responsibility. This product does not cover any damage to the tires or glass of the vehicle . If Loss damage waiver (including Theft Protection) with minimum excess is accepted, the customer is only responsible for the following amounts:

GBP 0.00 for the groups M***,E***,C***,I***,S***, CNMN, COMN.

GBP 0.00 for the groups F***, P***, L***.

Tyre & Windscreen Protection (TG)

The Glass & Windscreen Coverage waives your responsibility in the event of damages to the windscreen, side windows, rearwindow or mirror glass.

If the Glass & Windshield coverage is not accepted, the customer will be held liable for the full value of damages to the windshield, side windows, rear-window or mirror glass. If the Glass & Windscreen coverage is accepted, the customer is only responsible for the following amount: GBP 0.-.

Roadside Protection (BC)

When Roadside Protection is not chosen, the customer will be liable for any costs resulting of breakdown and recovery services and will be charged an additional administration fee of GBP 100.-. Our Roadside Protection is your extended breakdown protection during your rental and protects you against high service and repair costs for the following incidents caused by you:

1) Key locked in vehicle: In the event of the key being locked inside the vehicle, FLIZZR shall assume the costs for the vehicle to be opened by the vehicle manufacturer or one of its partners, for the vehicle to be towed away and for a replacement vehicle.

2) Breaking caused by lack of fuel: In the event of a breakdown due to having run out of fuel, FLIZZR shall assume the costs for breakdown assistance and fuel required for the onward journey.

3) Assistance with starting necessitated by flat battery: In the event of assistance with starting being needed, FLIZZR shall assume the costs for assistance by the vehicle manufacturer or one of its partners.

4) Loss of key: In the event of a lost key, FLIZZR shall assume the costs for providing a spare key, the transport/shipping of the spare key, for the vehicle to be towed away and for a replacement vehicle.

5) Vehicle stuck: In the event that it is not possible to move the vehicle (e.g. due to wintery road conditions) FLIZZR shall assume the costs for the vehicle to be towed away and for a replacement vehicle.

All services may only be ordered by a direct claim with FLIZZR 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by FLIZZR within the scope of the Roadside Protection, the renter is liable for such damage.


In case the requested national one-way rental is available, a fee of up to GBP 60.- applies (depending on the distance between the locations). International one-way rentals are not allowed. For unannounced one-way rentals, we reserve the right to charge an additional fee.


Cross Border Rentals are not permitted from the UK. No vehicle must exit the borders of the United Kingdom.


Out Of Hours
Out of hours service is available upon request at selected stations. A charge of max. GBP 150.- applies.

Delayed Drop-off
In case the vehicle is returned more than 30 minutes after the agreed time the renter will be charged a service fee of GBP 30.-. If the delay leads to the start of a new 24 hour period, an additional rental day including all booked extras will also be charged for each new period started.

Early Return
If a vehicle is being returned more than 24 hours before the agreed time, a fee of GBP 30.- will be charged (does not apply for prepaid reservations).

Driving Penalty Charges/ Congestion Charges

The renter is liable for the payment of all charges, penalties and fines incurred in connection with the use of the vehicle. Payment of Congestion charge (for example in cities London, Durham) or Toll is also in responsibility of the driver. Drivers will be liable to pay all penalties/fines related to late, or non-payment of traffic offence plus a GBP 45.- administration fee for each penalty handled.

Service Fee/ Premium Location Fee

A Premium location fee of 20% on the non-reduced total rental amount occurs for rentals at e.g. airport and train stations. This fee is already included in your rental price.

Registration Fee/ Road Tax

A Road Tax of £1.68 per day, max. GBP 33.60 per month occurs.






Baby Seat (0-9 months, 0-15 kg)




Child Seat (9 months - 4 years, 9-18 kg)




Booster Seat (4 years - 12 years, 15-36 kg)




Navigation System (guaranteed)




Accessories are bookable without obligation and subject to availability.

Additional Driver

An Additional Driver Surcharge of GBP 13.50 per day, max. GBP 120.- per month applies.

Refuelling Charge

All vehicles are supplied with a full tank of fuel and should be refilled prior to return to FLIZZR, otherwise our current refuelling charges will apply.

Alternatively, you may purchase a full tank of fuel at the time of rental at a price that is competitive with local fuel stations and return the tank empty. No refunds will be given for unused fuel.



All rates are inclusive of VAT (if VAT incurs).

For partners with individual agreements alternative prices and regulations can apply.