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FAQ

ANY QUESTIONS? - WE HAVE THE ANSWERS.

1. ABOUT FLIZZR

1. HOW CAN I INFORM MYSELF ABOUT THE BRANCH NETWORK OF FLIZZR?

You can find the fastest way to your most proximate FLIZZR branch and all other branches here.

2. WHAT DOES "MEET & GREET" MEAN?

It is rather a pickup point than a physical branch where one of our employees awaits you with a name plate and your FLIZZR. The advantage is obvious: No waiting time in front of the counter.

3. HOW CAN I BOOK A FLIZZR?

The easiest way is to book via our website. You can find our best prices and offers for you here.

4. WHAT ADVANTAGES OFFERS AN ONLINE BOOKING?

You get on our website:

  • Real time booking meaning that your request is directly checked on availability and you get direct access to your booking confirmation
  • Very cheap internet fares which are calculated as cheap as possible for you every day
  • Transparent pricing so that you can easily overview the final rental price including all service costs at first glance
  • You can directly choose all extras and accessories you need
  • Our protections cover a great variety of risks (Third-party providers often exclude many risks in the small print)
5. ARE THE FLIZZR ONLINE TARIFFS DISCOUNTABLE?

Our internet fares are already calculated at the lowest price possible. However, if you received one of our popular voucher, please redeem the discount at pick-up of your FLIZZR under the terms as stated on the voucher. If you have any questions, please contact our FLIZZR customer service: https://www.flizzr.de/contact-form

2. BOOKING & PAYMENT

1. HOW MANY HOURS IN ADVANCE DO YOU RECOMMEND TO MAKE AN ONLINE BOOKING?

You should make your booking at least 24h in advance here so that we have enough time to prepare a FLIZZR for you.

2. IS IT POSSIBLE TO CANCEL A EXISTING BOOKING?

The cancellation is free of cost and possible at any time, if it's a pay-on-arrival rate. If you have already paid in advance (prepaid rate), you can find the exact regulations in the rental information of the respective FLIZZR country.

3. CAN I BOOK A SPECIFIC VEHICLE MODEL WITH FLIZZR?

Basically, you book a vehicle group at FLIZZR. For this reason, we cannot guarantee a specific car for you. You can choose the vehicle group during the booking process. You are able to check out the cars of one group by means of an image and a short description popping up whilst booking.

4. HOW ARE THE VEHICLE GROUP ABREVIATIONS COMPOSED AT FLIZZR?

The so-called CRS Code is an international norm for the clustering of similar vehicle groups. A detailed explanation of the groups can be found whilst booking in the vehicle information description.

5. CAN I RENT A FLIZZR FOR A LONGER PERIOD OF TIME?

Depending on your country, you have the option to rent your FLIZZR over a period of 28 days.

6. WHAT KIND OF DOCUMENTS DO I NEED FOR THE PICK-UP?

You need your mean of payment (maestro/giro or credit card), your driving license, a valid identity card of an EU country or a passport, which is valid for at least another month. If you consider all of this, then the whole booking process will be very easy and quick so that you can directly get into your FLIZZR.

*Not all means of payment are available in all countries.

7. HOW DOES THE RENTAL PROCESS PROCEEDS AT THE BRANCH?

The easiest way is to book your FLIZZR online here. In the aftermath, you can collect your FLIZZR at a branch that is nearby. There you will be served by one of our friendly employees who are always happy to answer your questions and queries with suspect to FLIZZR.

8. IS THERE AN EXTRA CHARGE FOR SPECIAL LOCATIONS?

If you rent a FLIZZR at the central railway station, the airport, or any other special location, a premium location fee will be charged. This premium location fee is already included in the daily rental price. The exact amount of this fee varies between the different branches and countries. Depending on the country you can find further information in the rental information of the respective FLIZZR country.

9. WHEN DO I HAVE TO PAY FOR MY RENTAL CAR FROM FLIZZR?

The exact invoicing and payment of the rental price will be directly charged from your credit card after having returned your FLIZZR. For prepaid tariffs, the respective relevant conditions apply, which you can also find in the rental information. 

10. HOW DO I RECEIVE MY INVOICE?

Usually, you receive an environmental friendly invoice electronically via email. Besides, you can also receive your invoice via post mail. However, the shipping is not free of charge.

11. WHAT MEANS E-BILLING

We send your invoice not via post but via email which is quick, easy and environmental friendly and thus more advantageous for you.

12. CAN I GET MY INVOICE VIA POST?

Usually, your invoice will be sent to you via email. If you wish to have the invoice via post mail, you can request that when picking up or dropping off your rental car. This will be noted then and sent to you with the occurring shipping costs.

3. PROTECTION PACKAGES

1. IS MY FLIZZR PROTECTED AUTOMATICALLY?

A protection package is already included in the rental price. If you wish, you can enlarge this protection package whilst online booking or when picking up your car. On request you can also exclude or reduce the deductible. We recommend to exclude the deductible so that you can fully enjoy your FLIZZR and relax during your holidays with no worries.

2. HOW CAN I INFORM MYSELF ABOUT THE PROTECTION PACKAGES AT FLIZZR?

The exact protection package conditions can be extracted from the rental information of the respective FLIZZR country. You can find the exact price during the booking process since they are dependent on the rental period and the vehicle category.

3. WHAT IS A FULLY COMPREHENSIVE INSURANCE?

The fully comprehensive insurance is already included in all rates at FLIZZR meaning that you are always on the safe side, due to the fact that you only have to pay the deductible in case of an accident or similar and not the whole FLIZZR.

4. WHAT IS THE DEDUCTIBLE?

The deductible is the amount of money that you have to pay in case of any damages on your FLIZZR. If you decide against any additional protection package and thus the reduction of the deductible, the amount that you have to pay will vary among the different vehicle groups and the different FLIZZR country. You can look up the exact amount of deductible in the rental information of each FLIZZR country. We recommend to always exclude the deductible so that you can definitely start and end your vacations without any worries.

4. EXTRAS & CHARGES

1. I HAVE BOOKED A FLIZZR THAT IS TOO SMALL, WHAT NOW?

No worries! If you realize that the space of your FLIZZR is not sufficient enough, we are often able to provide you spontaneously with a bigger FLIZZR for a small fee. Please do not hesitate to approach us in this case. We are happy to help.

2. IS THERE AN EXTRA FEE FOR AN ADDITIONAL DRIVER?

Yes, in order to make sure that additional drivers are protected as well, we impose a fee. You can check the exact amount which you have to pay in the rental information of your respective FLIZZR country.

3. DOES THE ADDITONAL DRIVER HAVE TO BE PRESENT DURING PICK-UP?

Yes, when picking up the car you have to present the original driving license of the additional driver.

4. WHAT AGE REGULATIONS APPLY WHEN RENTING A CAR WITH FLIZZR?

The age regulations depend on the FLIZZR country. You can find some detailed information regarding the age regulations and the minimum driving license possession in the rental information of the respective FLIZZR country.

5. IS THERE AN ADDITIONAL CHARGE FOR YOUNG DRIVERS?

Yes, we impose an additional charge for young drivers. The exact amount can be checked in the rental information of the respective FLIZZR country. However, you can usually rent with FLIZZR from the age of 18.

6. CAN I RENT BABY/CHILDREN SEATS, WINTER TYRES OR OTHER ADDITONAL EXTRAS?

Yes, you can book a booster seat, children seat, baby seat, GPS, and during winter ski racks etc, at FLIZZR. You can find all additional extras within the online booking process after having chosen your FLIZZR. Furthermore, you can book the extras directly in the branch with subject to availability.

7. ARE ONE-WAY RENTALS – ALSO ACROSS BORDERS – ALLOWED?

One-way rentals are only permissible within one country. Please take this into consideration while booking. Unfortunately, international one-way rentals are not allowed and are charged with a return fee.

8. IS IT GENERALLY ALLOWED TO CROSS BRODERS DURING THE RENTAL PERIOD?

Yes, generally it is allowed to cross borders with your FLIZZR. For safety reasons there might be an exit fee. The respective amount can be found in the rental information of the respective FLIZZR country. There are some special vehicle groups that are subject to country specific entry restrictions. Please inform yourself in advance about the regulations in the rental information of the specific FLIZZR country.

5. RETURN OF THE VEHICLE

1. WHERE AND HOW DOES THE CAR RENTAL RETURN TAKE PLACE?

You can find directions to the branch and information regarding the return on your booking confirmation. If you have more specific questions, you can approach one of our employees when picking up your FLIZZR.

2. CAN I RETURN MY FLIZZR OUTSIDE OF OPENING HOURS?

Generally, the return of your FLIZZR is always possible during opening hours together with one of our employees. For returning your FLIZZR outside of opening hours, you have to get in touch with your drop-off branch. However, this service is not always available and it is subject to a charge. The amount of the charge can be found in the rental information of the respective FLIZZR country.

3. DO I HAVE TO RETURN THE CAR WITH A FULL TANK?

Yes, inherently you have to return your FLIZZR with a full tank. We hand over the car to you with a full tank and you should bring it back in the same state. Elsewise, we will do the refueling for you, which will be subject to an additional charge. You can see on the amount of the fees in one of our branches or in the terms and conditions of the respective FLIZZR country. 

You also have the option to purchase a full tank upon pick-up of your FLIZZR. This simplifies the return process and saves you from the stress of looking for a gas station in the end.

4. I NEED MY FLIZZR LONGER THAN EXPECTED. CAN I EXTEND MY RENTAL PERIOD?

Yes, it is possible to extend your rental period with subject to availability in return for a fee. Therefore, you should approach one of our branches or the customer service of the respective country. We are always happy to help you!

5. I WOULD LIKE TO RETURN MY FLIZZR EARLIER. IS THIS POSSIBLE?

Yes, you can return your FLIZZR at any time you prefer. The fees and charges that apply here can be found in the rental information of the respective FLIZZR country.

6. WHAT HAPPENS IF I BRING BACK MY FLIZZR TOO LATE?

Due to the fact that we are trying our best to keep the waiting time and prices as little as possible for you, we do also expect you to meet our agreed upon times in all fairness. If you are more than 30 minutes late, a fee applies. The exact amount of the fee can be found in the rental information/T&C of the respective FLIZZR country. If the 24 hours cycle will be exceeded due to the delayed return, we will have to charge an additional rental day incl. all additionally booked extras. 

6. AFTER THE RENTAL PERIOD

1. WHO IS LIABLE FOR ANY TRAFFIC OFFENCES AND VIOLATIONS?

According to the general terms & conditions, you as a tenant are unlimited liable for any costs and fees resulting from traffic offences and violations. We hand over the tenant data which have been given to us and hence approved to the requesting authorities.

2. IS THERE ANY FEE OR CHARGE FOR THE PROCESSING OF TRAFFIC TICKETS?

FLIZZR charges according to the general terms & conditions an administration fee. You will receive a copy of the authority request together with our letter.

3. WHY IS THIS FEE INVOICED?

The invoiced fee is an administration fee for the processing of a traffic offence. An automation is only very restrictedly available. The processing is connected with a significant internal workload. For this reason, we have to charge the original causer directly for the additional costs that have been caused through this. The amount of the administration fee is independently on the amount of the fine.

4. IS THE FINE ALREADY INCLUDED IN THE ADMINISTRATION FEE OR DO I HAVE TO PAY IT SEPERATELY?

No, please pay the fine directly to the respective authority. There will be no transaction through FLIZZR.

5. I WAS NOT RESPONSIBLE FOR THE TRAFFIC OFFENSE SINCE I HAVE ONLY PAID THE CAR: DO I STILL HAVE TO PAY THE FINE AND THE ADMINISTRATION FEE?

We kindly ask you to inform the authority if the driver’s name is different to the tenants name. The administration fee is automatically charged from the tenant of the rental car and must be paid to FLIZZR. It is irrelevant here who makes the transaction.

6. I THINK THAT MY INVOICE IS NOT CORRECT. WHERE CAN I RECLAIM THE INVOICE?

Usually, you should receive a correct invoice from us. However, if an error has been made, you can always reach us via our contact form.

7. DAMAGE & THEFT

1. WHOM CAN I CONTACT IN CASE OF ANY DAMAGES OR AN ACCIDENT?

Please contact us immediately in case of an accident or damage via our FLIZZR hotline of the respective FLIZZR country. You can find the hotline number on the rental agreement as well as in the rental information of the respective FLIZZR country. You can always reach us and we will immediately help you. If you are involved in an accident, please always contact the police and ensure that you are able to send us an damage report.

2. WHOM CAN I CONTACT IN CASE OF THEFT?

Please contact your FLIZZR branch or the hotline of the respective country in case of theft. You can find the contact details on your rental agreement as well as in the rental information of the respective FLIZZR country. We will immediately help you.

3. WHERE CAN I FIND THE DAMAGES ON THE CLAIM FORM?

You can find the already detected damages on the first page of our cover letter as well as on the second page of the damage report (on the left side next to the vehicle scetch).

4. DID I ADD A FULLY COMPREHENSIVE INSURANCE?

When contracting the rental agreement you have automatically the exemption from the hold-harmless liability by contract. This restricted liability and therefore the claims for damages from accidents are limited to the agreed deductible and is strongly orientated on the motor vehicle hull insurance (fully comprehensive and partially comprehensive insurance). Due to the fact that FLIZZR is a car rental company and not an insurance company we do not offer insurance protections which are in accordance with the law, our protection packages are rather an exemption from liability provided by contract. Please read the concerning information and the exact conditions carefully on the rental agreement as well as in the general terms and conditions of the respective FLIZZR country.

5. WHAT IS THE DEDUCTIBLE IN CASE OF DAMAGES?

You can find your individual agreed deductible (exemption from liability) on your rental agreement underneath the rental price calculations.

6. WHERE CAN I INFORM MYSELF ABOUT EXISTING DAMAGES?

You can find all already detected damages which your FLIZZR has up to the time of your rental on the rental agreement. Please align the noted damages with the actual damages on the vehicle and please report any new found and unrecognized damages on your FLIZZR to one of our employees in the branch. This is of high importance for assignment of the damages according to the source so that the damage will not be assigned to your rental period in the aftermath.

7. WHAT IS INCLUDED IN THE INDEMNIFICATION?

The at FLIZZR offered indemnification or exemption from liability is for claims of damages from accidents in accordance to the motor vehicle hull insurance (General conditions for motor vehicle insurances). The exact definition and exclusions can be found in the general terms and conditions of the respective FLIZZR country.

8. WHY DO YOU HAVE TO CALL THE POLICE IN THE CASE OF AN ACCIDENT?

We kindly ask you to provide us with detailed information regarding the exact course of events as well as all data of all involved parties. This is the only way for us to imply a correct and quick settlement. Generally, the police has to be informed in the scope of your duty to inform after such an event. They can report and document all necessary information, address data as well as offences against traffic participants.

9. IS A TELEPHONE STATEMENT SUFFICIENT WITH THE OBTAINED CLAIM FORM?

We recommend to inform us always via telephone in the case of damage or an accident. We support you by organizing for instance a tow-away vehicle or a replacement vehicle for you. Simultaneously, we record the first information for you. However, for a comprehensive clarification of the event we always need a contemporary and written damage report from you.

10. I HAVE OBTAINED AN EMAIL WITH A LINK FOR FLIZZR. WHAT KIND OF CAR AND DAMAGE IS IT ABOUT?

Please open the attached link in our email in order to find out about the relevant information regarding vehicle, rent, and damage. We have deposited this in your personal online damage form. The access takes place through an encoded connection and is only available via your personal link.

11. WHY DO I GET AN EMAIL CONCERNING DAMAGES EVEN TOUGH I HAVE NOT CAUSED ANY?

As indicated in the attached document, we have noticed a new damage on the rental car or a third party (e.g. the insurance company) has reported a new damage to us. Even if you cannot remember or refer to any occurrences with subject to a caused damage we definitely need a written report from you. This can be compiled by means of our contact form.

8. CONTACT & INFORMATION

1. WHOM CAN I ADDRESS WITH MY QUESTIONS, SUGGESTIONS AND COMMENTS?

Please contact us via the contact form. If you have further questions, suggestions, or comments, please do not hesitate to contact us. We are always happy to help!

2. WHERE CAN I INFORM MYSELF ABOUT THE RENTAL INFORMATION?

You can find our rental information of the respective FLIZZR country here. You can find everything with suspect to age restrictions, one way rentals, late or early returns, and much more in this document.

3. HOW CAN I INFORM MYSELF ABOUT THE GENERAL TERMS & CONDITIONS?

You can find our general terms & conditions for the respective FLIZZR country here.

9. ABOUT THE WEBSITE

1. FOR WHICH BROWSER APPLICATIONS ARE THE FLIZZR WEBSITES OPTIMIZED?

In order to visit one of our websites you need to install one of the following browsers: Mozilla Firefox version 3.0, Safari version 528, Google Chrome version 4.0 and Opera version 10.0, or any later version of them. Additionally, JavaScript and Cookies have to be enabled. We recommend to install the Flash Plug-In which is a standard setting for the mentioned browsers. Please notice that older browsers are not able to display our websites.

2. WHY DO I NEED A FLASH PLUG-IN ON THE FLIZZR WEBSITES?

The Flash Plug-In enables your browser to display flash movies. Generally, the flash is integrated in your browser. Due to the fact that we display flash movies on some of our websites, we suggest to use such a Plug-In application. If you do not wish to watch our videos, you can easily have a view on our websites without the Flash Plug.

3. ARE MY PERSONAL DETAILS KEPT CONFIDENTIALLY AT FLIZZR?

We attach the highest importance to keeping your personal details confidentially at FLIZZR. Therefore, we comply with the legal requirements concerning data protection. Moreover, it is of high importance to us that you know what kind of data we save and for what it is used. Further details about the protection of your personal data can be found in the Privacy Policy.

4. IS MY DATA TREATED SAFELY DURING DATA TRANSMISSIONS AT FLIZZR?

FLIZZR attributes great importance to secure data transmission of sensitive customer data. The connection is in the truest sense private, because your content is transmitted via a certificate protocol called SSL that only transmits encoded data via the Internet. The identity of the server (https) is certain if your data transmission via one of the frames of our pages is visible in the source code.